At Next Step we have an obsession with customer service based transparency and accountability. Our people are committed to a culture of excellence, we work as a team to offer maximum coverage to our clients in the sale and management of their property, enabling us to achieve top prices for our vendors.
We believe that solid and ethical work practices based on continual communication with our clients is the only way to work. Much of our business comes from referrals as we aim to build our business and provide a complete Real Estate Service with honesty and integrity at its foundation.
We are proud of our commitment to providing maximum customer satisfaction through our extensively skilled team. Offering continuous training to all of our staff members, we can ensure our agents maintain a high level of professionalism across our entire operation.
We continue to set the standard for exceptional real estate service and results in Christchurch. Whether you are a seller or a buyer, we invite you to come and share the Next Step Realty open home experience.
To Whom it may concern, I cannot say enough about what Robert did for me when selling my house. The frequent phone calls and meetings kept me right up to date with the whole process. He also handled the buying of a new property for me, all at the same time (no mean feat) and co-ordinated with both parties to ensure the shift was smooth. Both parties were very happy with results, and I would not hesitate in recommending Robert to anyone buying or selling a property.Margaret Smith –
I found Sue to be prompt, reliable and thorough. Her follow up was great and it was a friendly, professional experience. Thank you SueCraig Dunstan –
I have owned rental properties in Christchurch since 1999. In that time I have had several property managers to manage the properties. On a continuum they have been very varied. Shelley is without a doubt the most competent manager I have had. I lived in the Pacific and Shelley managed my properties, but on return I have kept the properties with her and even moved companies to follow her when she began her own rental management company. I cannot speak highly enough of her competency, integrity and professionalism. She handles all situations with a calm and courteous manner and is very well liked by the tenants in both my properties. She keeps me well informed of any issues, discusses them with me and follows through on decisions. Another positive is she always returns my phone calls or emails when I need to discuss something with her. The major factor in why I would recommend Shelley as a property manager is I have found I can fully trust her to take care of my properties, both in the financial and physical sense. Yours sincerely - Sue BurnettSue Burnett –
To who it may concern, I am a property investor with 14 properties located throughout New Zealand. I have all of my properties managed from a variety of different property manager services. I have 5 properties in Christchurch managed by Shelley Scott from Shelleys Property Management Trading as Next Step Realty Ltd. I find Shelly’s service to be second to none and quite frankly she would be the best property manager I have worked with over the years. Here are the reasons why I say this. 1: Communication. There is never a month that goes by without a personal phone call from Shelly to discuss the property and any issues that are on the horizon. 2: Strong Management: Shelly is well respected by the tenants and Shelly deals fairly and quickly with the tenants. She is straight up with the tenants and does not suffer delays in rent payments and ensuring the properties are kept in tip top shape. 3: Proactive. With property inspections, Shelly looks for more than the obvious signs of issues and keeps me well informed of potential future maintenance issues that will need to be addressed. 4: Health and Safety: Shelly is always keen to ensure the properties and meeting the current health and safety requirements and has the contacts to get any job done no matter how small. As an out of town investor, I have to place complete trust in my property manager and Shelly does this on a consistent basis. If I am to further invest in rental property in Christchurch I would not hesitate to entrust her with my properties. Shelly is fully aware of the current market conditions and rent values which we speak about on a regular basis. Rents have not increased over the past 12 months due to supply and demand and as such one needs to adjust rents accordingly. Shelly does this without a problem. Regards, Shayne ThompsonShayne Thompson –
Lance is engaging, efficient and very effective as a real estate agent. He helped us sell a property while we are living overseas and made the process very easy for us.Phillipa Anderson –
Gail stands for us and sell our house like she is selling her own. She provided us useful information all the way through. When we feel devastated she remained positive. She is absolutely friendly.She is not like other agents we hired before that she refused to undersell our house for sure until the end. She is the most trustworthy agent we could think to findWei Zhang & Lei Gao –
Finally an agent who actions what when how he says he will and ALWAYS on time. (Matthew Ingold)Suzanne & Robin Chatfield, Mark Tavendale –
Working with Caleb on the sale of our home in Prebbleton from the initial meetings to selling at auction was superb. From the opening gambit of deciding the best options for sale to the final outcome he exceeded all our expectations. Caleb was honest and up front like no salesman we had dealt with before. We knew from the beginning which way the sale could go. He linked us up with quality people who assisted us through the open home period through to the auction. We would certainly use him again whether buying or selling a home. He is a rare commodity in the sales world. G & D TuckerG & D Tucker –
Hi Adam Many, many thanks for your wonderful generosity during this past year. We feasted on the lovely ham during the holidays and it was absolutely delicious! The end of the year dinner was a real treat and the live band was spectacular! Your consideration to our religious views were very much appreciated. The ongoing training, your outstanding advice and knowledge goes a long way to success. The generosity you extend well surpasses any other workplace that I've ever been involved in. I'm sure the year ahead will be even more lucrative and successful for you and all in the office.Gail Beukes –
Life at Next step Realty Ltd I have had the privilege of working with Adam Rogers and learning this fantastic new career from the best. Adam is a fantastic person and I couldn't have asked for better leadership. What a professional and fun environment even in tough times like earthquakes. I have achieved so much here and really appreciate the Personal Best Awards as each step forward brings me closer to success. Adam has an amazing team of people working here. Kind regards Robert AnsonRobert Anson –